Service Desk Agent Second level
1 VacantesSistemas en Hermosillo, Sonora
- Salario: $ 15.000,00 (Mensual)
- Categoría: Informática / Telecomunicaciones
- Subcategoría Sistemas
- Localidad: Hermosillo
- Activo desde: 15/06/2024
- Jornada: Tiempo Completo
- Tipo de Contrato: Contrato por tiempo indeterminado
- Cantidad de Vacantes: 1
- Educación Mínima: Educación media superior - Bachillerato Tecnológico
- Años de Experiencia: 1
Join our SONDA team!
If you are looking for a new challenge to innovate and transform the future, then we want you to be part of our team. Join our leading Latin American company in IT services, a place where you can boost your career, acquire knowledge and develop professionally.
We are looking for a SERVICE DESK AGENT, whose main objective will be to provide first-level customer support in SONDA México.
Activities:
- Provide support and technical assistance to users
- Provide Technical support, delivering and recording all the necessary information to meet the internal requirements of the company and its clients.
- Provide the client with technical assistance by solving their incidents
- Manage all necessary actions to resolve the problems
Requirements:
- Service Desk and ticket system experience required (Service Now, Remedy, Service manager, etc)
-Experience managing service SLAs
-Inbound call experience.